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September 7, 2015 Leave a Comment

Ask the Employment Specialist: Resigning Responsibly

Drawing of a typewriter with the words "Dear Employment Specialist"Dear Joanna,

I am a consultant who has been working on a project since January. It ends in a few months, but there is some indication in the office that it will continue after this time. As of yet, I have not been approached by the project manager or the vendor regarding the renewal of my contract. And recently, I have received an interesting offer from a reputable company to work on an important contract that will enhance my career. I feel a responsibility to complete my current assignment right to the end of my contract. Also, I really like the project manager to whom I report. I’m afraid of burning my bridges with her.

What should I do?

Signed, Feeling Guilty


Dear Guilty,

Congratulations on the great career opportunity! Thank you for the great question. Let’s talk about responsibilities. And boundaries.

1. Remember what you are NOT responsible for:

Unless stated in the contract agreement that you signed when you were outsourced by this current organization, you are NOT responsible for the project. You are NOT responsible for its success. You are NOT responsible for its completion. You are NOT responsible for its failures. You are NOT responsible for the hires and training. You must be clear about this. As you know, especially as a contractor, that organizations and projects are complicated with many complex stakeholders involved, lots of politics and power and plenty of overt and covert agendas.

2. Focus on what you ARE responsible for:

From my observations and experiences, your focus should always be on what you are responsible for, and what you can control in your current and future workplace. At your current project, you are responsible for being a responsible contractor, doing the best job you can, being a top performer who strives for excellence, being accountable to your co-workers and supervisor(s), being a helpful, collaborative team member, as well as ensuring that you always meet your deadlines, and deliverables.

You are also responsible for being transparent about your work and contributing YOUR PART to the success of the bigger project. You are responsible for resigning in a professional manner by giving the required two weeks’ notice by law, unless your contract agreement states otherwise. You can consider sharing the reasons for your early resignation with the manager you like.

3. An opportunity to expand your professional network:

Invite the Project Manager to connect with you on LinkedIn and be in touch with her as you can never have enough people in your professional network! If you want to go the extra mile for her, you can always refer a qualified candidate to fill your role. Again, unless stated in the agreement, it’s optional.

4. WIFM (what’s in it for me?) evaluation:

Just as your employer always does, make sure that in your role as a consultant or employee, you always remember to consider “WIFM” – what is in it for me? Ultimately, the most important area that you are responsible for is your own career, professional and financial development. It is also your responsibility to research and do your due diligence regarding the current offer on the table to confirm it meets your needs. Regarding your current assignment, unless it fills your professional, career and financial needs, it’s time to move on.

Hope this helps with your decision.

Joanna

By Donna Chabot Filed Under: Career Voice: Blog Tagged With: contract, contractor, employment, job, resigning, resigning responsibly, WIFM

September 3, 2015 Leave a Comment

Ask the Employment Specialist: How to win at the online application screening game

Happy male typing on a laptop

Dear Joanna,

I keep applying for teller/customer service positions at the banks. As recommended, I register on their website, post my resume and cover letter and apply for job opportunities as they come up. I have never received a phone call for an interview. What am I doing wrong?

Signed: Online


Dear Online,

Did you know that many of the larger companies like the banks use an online software that is automated for screening of online applications. It is known as the Applicant Tracking System (ATS). For your resume/cover letter to be flagged by the recruiter or hiring manager in the ATS, I recommend the following tips by Resume Help.

1. Category matching.

Did you notice how job descriptions have become more creative, and many job titles, departments and roles have never been seen before? Functions and roles contain fewer tasks and there is a bigger focus on outcomes. Companies are looking for specialists, not generalist. Create a separate section in the top 1/3 of your online resume that captures your relevant category expertise. For example, Client Relationship Management, Communications and Financial Analysis.

2. Resume keyword matching.

Focus on the priority keywords within the job description. Use the exact words and language in the posting. Do not use your own words. Avoid synonyms or acronyms. For example, if you are applying for a “Customer Service Representative”, and phrases such as “relationship management”, “analytical skills” and a “bachelors degree”, appear in the job description, these are mandatory qualifications. Keyword matching shows the system that you understand the job requirements and that you “speak their language”.

3. Include your accomplishments.

This is your strategy to market yourself in both the online application and interview. It is how you can stand out from the crowd. Your accomplishments should be unique, valuable and strategic. The phrases need to be personal and real. Using the keywords in the job description, prepare these statements. These statements are well-received by these outcome based job lists. Based on the STAR method (situation, task, action and result), you can prepare these statements for the resume as well as to respond to the behavioural questions in the interview.

4. Don’t rely only on online applications.

Build your professional network, meet as many people as possible in your field, engage in information interviews, use social media to research and network. Most people get jobs through people they know.

Joanna

By Donna Chabot Filed Under: Career Voice: Blog Tagged With: Applicant tracking systems, ATS, automated resume review, Internet job search, job search, key words, online applications, online job search, resume, resume keywords, resume writing

September 3, 2015 12 Comments

Ask the Employment Specialist: Formatting tips for your resume and cover letter — how to use Headers

Business woman hand typing on laptop keyboardDear Joanna,

I’m almost finished working on my resume and cover letter with my Employment Counsellor at JVS Toronto. I’m following the professional branding approach with my documents.What is the best way for me to write the headers so that it looks professional and can get noticed by the hiring managers?

Signed: Header to Header (H2)


[Read more…]

By Donna Chabot Filed Under: Career Voice: Blog Tagged With: branding, cover letter, find work, format, header, job search, letter head, resume, tips

August 31, 2015 Leave a Comment

Tips for Not Getting Tripped Up in Job Interviews – How to Beat Interviewers at their Own Game

Businessman stepping on banana skin

I always tell my clients that the best way to successfully navigate the job search process is to put themselves in the shoes of employers — to try to imagine what they are thinking and expecting from a successful candidate.

To gain insight into the point of view of employers, I follow blogs and websites read by employers about human resources. One of my favourite sources is Inc., which is generally aimed at employers (though it offers very good advice for job seekers as well). I recently came across an interesting article titled “4 Mean Interview Tricks That Actually Work”, which offers interviewers some “dirty tactics to uncover a candidate’s real story during an interview.”

These interview tricks are aimed at shaking a candidate’s confidence enough to figure out whether they are genuine and not giving a false impression of themselves. The article focuses on hiring sales professionals, which is a job that typically demands unshakable confidence. However, soft skills such as confidence, self-awareness, conviction, and cultural fit are important no matter what job you’re applying for.

I have to admit that I was a bit surprised by how mean some of the tricks are, though, luckily for most job seekers, they are rarely used. However, job seekers could benefit from knowing and understanding these interview tactics, so they can protect themselves from being tricked into doing or saying something that might be held against them.

Trick 1: The “another job” — are you really committed to this job?

One typical concern by employers is that candidates might not be fully committed to their career path and that they might be hoping to secure a better or different job while working at this one. Charlton suggests to interviewers that at the end of interviews, they ask:

What if I told you I think we may have another position on the Support team that I believe you might be perfect for, would you want us to consider you for that position, too?

If candidates agree to be considered for a different role, then employers might consider that they are not fully committed to this position and therefore might not be best suited for the job.

From my experience, employers are right to assume that many candidates are keeping their options open and therefore might not be as committed as employers want. From the job seekers’ perspective, I think that trying to keep your options open is understandable, considering how insecure and poorly paid jobs often are in the present economy. However, it is important to remember that employers will be interviewing many candidates and they will prefer candidates who are highly motivated and committed, rather than those who seem opportunistic and vague.

Trick 2: The “Woefully Unqualified” Bomb — are you “a fighter”?

To challenge candidates’ confidence levels and assess how well they can handle rejection, Charlton suggests that employers pause half way through the interview, and say:

I gotta tell you Mark, up to this point I’m feeling that you’re just woefully unqualified for this position–to be candid. I held back, but I just don’t want to waste our time.

The candidate’s immediate response is important — if the candidate seems to give in and to accept that he is unqualified, then he may not be as confident as he should for the job. However, if he is able to face the criticism and even disagree and challenge the employer (politely, of course), he would show himself as substantially confident.

To prepare for this scenario in an interview, think through what your strengths are and how they match the qualifications listed by the employer on the job posting. Prepare examples from your work history that demonstrate your strengths and be willing to share those with employers in the interview.

Trick 3. Getting the Real “Breakup” Story — how much conflict have you really had with employers?

Charlton suggests that employers challenge candidates about past conflict with a boss, and make a special effort to get candidates to be honest:

We’ve all been there where our boss just doesn’t get it. I have horror stories myself. Let’s have a real conversation, what was your relationship with your last manager really like?

He suggests that employers encourage candidates to be honest, and then watch out for those who are too critical and angry.

From my experience, the most impressive candidates are those who are able to be honest about conflict with their boss, are not emotional and are able to take some responsibility for the relationship breakdown. Make sure not to sound too angry or to say anything negative about your former employer. If you have to discuss conflict in an interview, it is best to describe the situation in simple unemotional terms, take some responsibility for what you could have done differently and what you might have learned from the situation and make sure to try to reassure the interviewer that this is atypical — you generally get along well with employers.

Trick 4: The Zappos “Airport Driver.” — Are you able to maintain your professionalism at all times?

Zappos are well-known for an interview technique that they use to try to catch candidates when they are not paying attention. Charlton recommends to employers to catch the candidate off guard:

Have someone inconspicuous from your company pick up an out-of-town candidate from the airport. We all know that talkative driver who seems to keep asking questions–find someone in your company who can play this role. During the ride from the airport, have the driver politely probe the candidate with questions about the company and interview. On the way back, “How’d it go?” is a great start to the conversation, with more unapologetic probing.

The idea here is to see if candidates are discrete (will they share too much or say something negative?) and to assess how they treat others in the company.

This is a common concern for employers — you should expect your interviewer to ask the secretary/receptionist about your behaviour when they spoke to you — so make sure to leave the most professional and courteous impression possible on everyone you deal with in the company.

Bottom line: employers will try to challenge you to reveal your real self in an interview. Don’t let down your guard: expect them to try take you out of your comfort zone and be ready to handle their challenges in a calm, confident and professional manner.

By Karin Lewis Filed Under: Career Voice: Blog Tagged With: answering difficult interview questions, interview, interview questions, interviewing, job interviews, show confidence, skills

August 27, 2015 Leave a Comment

Use Twitter to Find Work

Twitter welcome page displayed on a tabletJob seekers often tell me that they find Twitter to be the most intimidating of all the popular social media platforms. Maybe it is because of those awful career ending mistakes we hear about. Maybe it’s just difficult to figure out how to use, and being such a public tool, new users (especially job seekers) are nervous to make a mistake on it.

Twitter is, however, a very popular platform for employers, and as such is an important place for job seekers to be. It’s also a pretty good source of jobs — many employers choose to advertise their positions on Twitter. Employers will also look for you on Twitter, in hopes to learn more about you and figure out whether you are social media savvy enough to not potentially embarrass yourself or them online in the future.

Setting Up a Twitter Profile

When you sign up for Twitter, make sure that you consider the following elements:

  1. Have a User ID (name) that identifies you by your proper name, so that employers can identify you.
  2. Upload a decent photo — it should be of you, but does not have to be too business-like. Twitter is more casual and friendly than, say, LinkedIn. So you can look friendlier and more relaxed, as well.
  3. Write a few lines describing yourself — keep it short. Identify your profession and location. Add a simple one liner that sums you up. Make sure to provide a link to your LinkedIn profile.

Learning to Use Twitter

It’s actually really easy to start using Twitter — you can start by reading and following, rather than contributing anything. Twitter offers some good advice to new members, telling them that:

reading Tweets and discovering new information whenever you check in on your Twitter timeline is where you’ll find the most value on Twitter (…) the real magic of Twitter lies in absorbing real-time information that matters to you.

Other excellent advice on following, tweeting and developing a voice on Twitter is offered on their Help pages.

Conducting a Job Search with Twitter

Once your profile is set up, as a job seekers you should focus on:

  1. BRANDING — developing a personal reputation/image online that reveals you to be the type of person an employer might be interested in.
  2. NETWORKING — interact with people and organisations that can lead to the next job.
  3. JOB SEARCH — find relevant job leads.

Start off by searching for and following companies, professional associations and people who are relevant to your work. Read their tweets, and try to learn about how they use Twitter and what opportunities you might have to engage with them.

Slowly begin to engage with potential employers by retweeting, responding to their questions and tweeting them appropriately. Challenge yourself to not just retweet — try to develop an authentic personal voice which is thoughtful and pleasant. You can allow yourself to engage and comment on non-work related topics (such as sports events, arts or culture), but make sure to keep it polite and light.

To find relevant job leads, use Twitter’s search bar. Use a search that combines the word “job”, a job title, and location: e.g. “job+marketing+Toronto”. Do that search regularly. Identify target companies and follow them for future postings. Some companies actually have a Twitter account that is dedicated to employment, such as the City of Toronto’s @CityTOjobs.

Engage with individuals on Twitter and try to find ways to meet in person to network, by messaging them directly (called DM) for information interviews or other in person opportunities. Your goal is to develop the kind of rapport which can lead to people recommending/referring you for jobs or information interviews.

Twitter can be a very effective tool for branding, networking and getting job leads. Use it daily (for 30 minutes or so); gather information, share information and offer your expertise to others. Also, keep in mind that employers are likely to check out your profile to assess your personal style, social media skill level and your professional network, when considering your for jobs.

By Karin Lewis Filed Under: Career Voice: Blog Tagged With: branding, find jobs online, find work, job search, networking, social media, social media job search, twitter

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