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Service Excellence For Ukrainian Newcomers

January 29@9:30 am - 12:30 pm

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Go Beyond Basic Customer Service

Create exceptional service experiences for your customers. Delivered by certified trainers, this dynamic workshop will equip you with the tools to improve your customer service skills and boost your job search. Designed for frontline service staff, supervisory staff, and managers.

In this in-person workshop, you will:

  • Draw on your Emotional Intelligence when communicating, using powerful questions and actively listening to others.
  • Recognize Moments of Truth when interacting with customers.
  • Understand Service Excellence behaviour guidelines and how to apply the service process in your workplace.
  • Use the Service Recovery process when handling customer problems.
  • Receive a certificate upon completion.

Workshop takes place over 2 sessions: January 29 and 31, 9:30am to 12:30pm

Open to Ukrainian Temporary Residents in Canada (CUAET) with a CLB level 6 and above. To register, contact refugeesupport@jvstoronto.org

Details

Date:
January 29
Time:
9:30 am - 12:30 pm
Event Categories:
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Organizer

Employment Source Toronto North
Phone
416-661-3010
Email
esnorth@jvstoronto.org

Venue

JVS Employment Source Toronto North
1280 Finch Ave. W., Suite 607
North York, Ontario M3J 3K6 Canada
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Phone
416-661-3010