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April 18, 2016 Leave a Comment

Ask the Employment Specialist: Sourcing the hiring manager’s name

Drawing of a typewriter with the words "Dear Employment Specialist"Dear Joanna,

I’m trying so hard to build my professional networking. My biggest challenge is how to find the contact details of the hiring managers that I have targeted to contact for an information interview. It’s the only way I can cold call and hopefully meet my next boss one day soon!

Please can you give me some suggestions on how I can locate this information.

Signed: Cold Caller (CC)


Dear CC

Dr. Katharine Hansen offers the best ideas on how to locate that hidden hiring manager who typically do not want to be bombarded with hundreds of applicants can be found on the Quint Careers blog:

Make a phone call. Call the company’s main switchboard number and ask the name of hiring manager for the job in question. If the receptionist won’t tell you or they pass you on to Human Resources staff, get their name just in case you need this for later. Phone after or before business hours, and try to get the name of the hiring manager or at least the exact title so you can listen for it through the employer’s automated directory and then punch it in.

Ask for help. Dr Hansen quotes Steve Levy, Principal of outside-the-box Consulting, who suggests calling the main number and saying, in a calm, soothing voice: ‘Hello, maybe you can help me out for a second?’ The person on the line will almost always respond by saying, ‘Sure. How can I help you?’ It is a normal human reaction when someone asks us for help is to offer it. Start the conversation but be cognizant that the receptionist is probably busy with the switchboard of calls. Ask for the email if you can’t get the telephone.

Tap into your network. Networking is one of the most important parts of your job-search efforts. If it is working, you may find it relatively easy to get names. Joining professional organizations is one of the fastest, easiest ways to learn names of hiring managers in your target companies. Use social media like Twitter and LinkedIn to find profiles of hiring managers that are relevant to your career or job goal.

Become a proficient researcher. Learn as much as you can about the companies that you have targeted. Follow them on Twitter, Facebook and LinkedIn. Explore their website and subscribe to their news feed. Find media coverage and published articles to find names of people being interviewed from the company. These are names you can begin to contact to search for that hiring manager. Get help from the reference librarian at your public or university library. You can also conduct research directly with the employer by calling the company’s public relations or investor relations department to ask questions that may lead you to the name of a hiring manager.

Try a “Top Down” approach. One trick that has worked for many job-seekers is to contact the president of the company directly, since that name can almost always be found out. Then, follow up.

Find the company Website. If the job posting gives only an e-mail address, use it to lead you to the company Website, which will probably have a phone number. For example, the job posting gives the e-mail address [email protected]. Type www.CompanyX.com or simply CompanyX.com into your browser, and you will probably get to the company’s site.

Put on your detective hat, and set out to work!

Joanna

By Donna Chabot Filed Under: Career Voice: Blog Tagged With: cold calling, cover letters, find work, hiring managers, job search, networking

April 11, 2016 Leave a Comment

New Support for Precarious Workers

Freelance Worker on laptopMichelle, a 36-year-old single mother, came to see me after her most recent job ended – a maternity contract – seeking help finding what calls a “proper job.” Despite impressive administrative skills and extensive experience, Michelle has been unsuccessful in securing a full-time, permanent role for over seven years. In 2009, after her high conflict marriage ended, Michelle – now a single mother of a special needs child – had to leave her demanding job to seek work that would enable her to take the time needed to attend to her daughter’s needs. Since that time, she has struggled to find meaningful work, instead finding short-term, low pay contracts, mostly via agencies. In seven years, Michelle has not received any paid vacation or sick leave, has not been able to contribute to a pension and, most importantly, has had no health benefits. Her and her daughter’s dental care has been compromised, and she struggles to afford the cost of her daughter’s medications. She has begun sinking into deeper credit card debt, having had to use her credit card to pay for health and other needed costs, in hopes of paying her debt once she gets the “next” job. Michelle shared with me that while her new flexibility was initially helpful in being able to attend to her daughter’s needs, the ongoing stress that came from a lack of resources and from the constant pressure to find the next job, was corrosive, taking a toll her mental health.

Michelle is one of millions of Torontonians, about half of the workforce, who are described as “precarious workers,” according to a study from McMaster University. The study described the impact of precarious work as “not sustainable for most workers, and carries serious health and social consequences. Limited and eroding levels of support compound the health-risks of nonpermanent employment.” The United Way went on to produce a report from this study, documenting the impacts that workers such as Michelle experience in detail.

What is Precarious Work?

The United Way report describes ‘precarity’ as “states of employment that do not have the security or benefits enjoyed in more traditional employment relationships. These precarious employment relationships are becoming the ‘new normal’ for many in our workforce.”

In a recent editorial by the Toronto Star, precarious workers (also called Urban Workers) were described as “the silent — indeed, practically invisible — majority”… ”composed of independent contractors, part-time employees, self-employed entrepreneurs, and creative types”, working in what they call “the gig economy“, lurching from contract to contract, gig to gig.

The editorial called on federal and provincial governments, as well as unions, to act to support these workers better. It also referred readers to the newly formed Urban Worker Project, a new initiative which aims to bring these workers together, to advocate for solutions for the challenges facing precarious workers.

The Challenges Facing Precarious Workers

Workers who are self-employed, contract, part-time or freelance often struggle with a lack of the benefits and protections usually afforded permanently employed staff.

This may include:

  • Lower pay, with no protections for overtime, or ability to negotiate raises or equity pay
  • Lack of benefits, such as sick leave, paid vacation, pensions or extended health coverage
  • Ineligibility for government programs such as Employment Insurance, including Maternity or Disability Leave
  • No union protections

Identifying Possible Solutions

Andrew Cash, co-founder of the Urban Worker Project, and Member of Parliament for Davenport in Toronto outlines a set of proposals, titled The National Urban Worker Strategy, which include:

  1. “Extending unemployment benefits (…), while improving access to Employment Insurance. This would include exploring options to improve income security for the self-employed.”
  2. “Fixing current taxation practices (…). This includes studying options such as income averaging for vulnerable workers with highly volatile incomes and reviewing the challenges of complicated tax filing requirements for contract workers and the self-employed.
  3. “Making sure everyone has access to a livable pension. This includes working with provinces to increase overall CPP benefits and developing retirement savings solutions that better meet the needs of Urban Workers, and finally reversing the increase to the age of eligibility for OAS”.
  4. “Working with the Provinces and Territories to address other factors arising from the changing type of work in urban areas, including:
    1. Cracking down on the misclassification of employees as ‘independent contractors,’
    2. Preventing the misuse of unpaid internships,
    3. Ensuring temp agencies adhere to existing labour laws,
    4. Addressing the lack of additional benefits (health, dental, drug) for many Urban Workers,
    5. Examining ways to address other factors which compound precarious employment including lack of affordable housing, childcare and transportation.”

What We Can Do

Presently, the Urban Worker Project has initiated a campaign focusing on fairness for contract workers, calling on government to extend employment standards protections “so that solo self-employed, freelance and contract workers can access better pay, benefits and protections.” The campaign includes a petition, to which it is well worth adding voices.

The Project invites workers and others to sign up, donate and invite others to do the same. Precarious workers are the most vulnerable and isolated of all workers. This is an opportunity to break through the isolation and find strength in numbers.

As for workers who are currently struggling with issues related to precarious work, previous posts in this blog have recommended services such as The Worker Action Centre for supports and information.

By Karin Lewis Filed Under: Career Voice: Blog Tagged With: contract, freelance, gig economy, part time, precarious work, The Urban Worker Project, worker rights

April 4, 2016 Leave a Comment

Ask the Employment Specialist: How to “decrypt” a job posting

man conducting a job search onlineDear Joanna,

I found my dream job online. It is a job posting for a Sharepoint Developer. The job description is complicated, although I am positive that I meet at least 90 percent of the qualifications. How do I prepare a resume that will stand out and help me to get that interview?

Signed: Stand Out (SO)


Dear SO,

Before submitting your application, the first step in the process is to delve into a deep analysis of the job description. The best advice comes from Michelle Edmunds, founder/job search coach from Focus Industry Inc., and Employment/Outreach Coordinator at Ryerson University’s The Chang School, who recommends the following:

1. Understand the job posting.

Job seekers need to analyze the job description in detail, in order to grasp what the employer is looking for, and to prepare a resume and social media profile that could land them an interview. Read the posting like you would an assignment given to you by your boss. Remember, the more you understand something, the more confident you feel, the better you sound.

2. Break down the role.

Read and analyze the posting beyond just the qualifications and requirements. Highlight key words and responsibilities (especially the ones you are not sure about). Job postings usually tell the applicant what you will be doing in a specific role. If you send a general resume that does not directly address the posting, the employer will not be able to understand how you fit the role.

3. Fierce competition.

Applying for most jobs is like entering into a competition. Job seekers must create an outstanding resume that is customized to the job posting, so the employer who is reading the document feels confident that they could be a match.

You can do this by demonstrating your relevant skills, experience and education (if required) in a clear, articulate way in the “highlights” of the resume. It will be evident to the employer, after a two-second glance at the resume, if there is a potential fit for the position or not.

4. The Match Percentage.

Some counsellors suggest that you need to meet 70 percent of the qualifications; others argue 90 percent. Edmunds suggests that a 90% match isn’t necessarily good thing if you lack 10 percent of the requirements either, because this is impossible to learn quickly or at all.

It all depends on which skills you lack. For example, maybe you match 90% of the skills the posting asks for, but you don’t have the latest software knowledge, this might mean the employer will have to train you, which might not be feasible.

5. Research.

Before considering writing a resume, research the company. Read other job postings on the company’s web site and the “About Us” section, to get a better idea of the company’s work, accomplishments and projects. Research what you don’t know (acronyms, industry terminologies, software).

The bottom line is that you need to keep in mind that you simply cannot produce a customized resume without a full understanding of the job posting.

Joanna

By Donna Chabot Filed Under: Career Voice: Blog Tagged With: find work, job postings, job search, matching, resume, resume writing

March 28, 2016 Leave a Comment

Ask the Employment Specialist: Is there a skill expiry date for job seekers?

Drawing of a typewriter with the words "Dear Employment Specialist"Dear Joanna,

I’m looking for work as a QA Tester/software developer but haven’t worked in my field in about three years due to family management issues. I’ve had numerous telephone interviews for developer positions but unfortunately, all these recruiters say the same thing – my skills are out of date – and they don’t even test me! Please can you help me with this horrible feeling of being expired?

Signed: IT Expiry dates (ITED)


Dear ITED,

It is critical that you keep your technical skills current and up-to-date in all fields, and even more so in the Information Technology (IT) industry, senior recruiter and leading HR professional at IT firm QA Consultants, Gavriel Levy, advises. Levy offers the following advice that can help you return to the labour market in your profession:

Continuous learning.

In the IT industry there is, generally, a two-year expiry date for a skill being current and marketable. It is imperative that you are always up-to-date with the latest and newest software and technology out there in your field. Learn it and use it even if you are not working, or even if it’s not directly related to your exact career goal. All new technology impacts your job and career; in this knowledge-based economy, it’s critical to keep learning and growing.

Create your own projects and practise the new skills.

Find online courses that can teach you the technology. Try to find a training course online or a manual or guide video on YouTube. Sometimes you can download the software for free for a one-month trial. Play with the new tools until you learn them. Add this project and skill set to your resume as soon as possible, even if you are developing for your friends or family. Until you are proficient with the new skill, you can write “Familiar with ERP software,” for example, in the technical skills section of your resume.

Use social media.

Go online to find the latest technical knowledge and skills required in your field. Join groups on LinkedIn. Target companies and people to follow on social media so you can keep current with the latest and greatest. Engage in dialogue in these groups. Follow companies and people on Twitter. Create Google Alerts so you always gathering current information in your field.

Keep building your professional network.

Even when you find a job, as with learning, networking is continuous; it never stops. Continue meeting professionals in your field at work or outside. Conferences, trade shows, associations and trade magazines are other sources for keeping current, and for building your network.

Be honest.

Don’t oversell or undersell your technical skills in the resume, or in the interview. You will be tested. Be specific with your areas of expertise and let the employer know that you will be able to learn any new technology quickly. If your technical skills are outdated, it’s an opportunity for you to prove to any interviewer that you have excellent communication skills by stating that you are a self-directed learner and that most of your technologies and skills, were learned independently. This is a great marketing feature and benefit for any hiring manager who values communication and interpersonal skills above and beyond the technical skills that need upgrading.

Joanna

By Donna Chabot Filed Under: Career Voice: Blog Tagged With: current skills, find work, Information technology, IT, job search, lifelong learning, marketability, skills, skills enhancement, skills expire, technical skills, update skills

March 21, 2016 Leave a Comment

Choosing the Right Employer: Canada’s Best Employers in 2016

Earlier this year, Forbes Magazine set out to identify the top employers in Canada, as rated by their employees. A survey was conducted of more than 8,000 workers, who were contacted anonymously without the involvement of their employer. Respondents, who were chosen carefully to be representative of the Canadian workforce by gender, age, region, education, and ethnicity, were asked how likely they were to recommend their employers and how they felt about other employers in their industry.

250 employers were rated across 25 industries. Overall, the list includes a good mix of Canadian and local businesses, with a range of large corporations to medium sized and non profits. The results revealed that many of highest rated companies are Canadian, including BC Hydro, the University of Guelph, and the publicly funded Toronto-based Metrolinx. Some of the highly rated multinationals included Costco and Google, companies which appear to frequently appear on listings of best employers.

To help job seekers find employers in their sector, Forbes sorted the companies by industry:

  • Aerospace & Defense
  • Automotive (Automotive and Suppliers)
  • Banking and Financial Services
  • Business Services & Supplies
  • Clothing, Shoes, Sports Equipment (Manufacturing and Retail)
  • Construction, Oil & Gas Operations, Mining and Chemicals
  • Drugs & Biotechnology
  • Education
  • Engineering, Manufacturing
  • Food, Soft Beverages, Alcohol & Tobacco
  • Government Services
  • Healthcare & Social Services
  • IT, Internet, Software & Services
  • Insurance
  • Media & Advertising
  • Packaged Goods
  • Professional Services
  • Restaurants
  • Retail and Wholesale
  • Semiconductors, Electronics, Electrical Engineering, Technology Hardware & Equipment
  • Telecommunications Services, Cable Supplier
  • Transportation and Logistics
  • Travel & Leisure
  • Utilities
Increasingly in north America, the labour market is one where skilled employees are in high demand, and where company loyalty cannot be taken for granted. As a result, employers are beginning to appreciate the importance of ensuring that they have a reputation for keeping their employees happy, and surveys such as this are taken seriously by employers, job seekers and even investors.
For job seekers, it is clear that there are some excellent employers from a wide range of industries who are strongly committed to employee satisfaction. This list, as well as reviews from sites such as Glassdoor Canada, should be a helpful tool to direct candidates toward employers who treat their employees well.

By Karin Lewis Filed Under: Career Voice: Blog Tagged With: 2016, Best company, company listing, employee satisfaction, Preferred Company, Top Company

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