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August 7, 2024 Leave a Comment

Ask the Employment Specialist: Job Search Mistakes

mature women sitting at a laptop with her head in her hands, feeling sad

Dear Joanna,

I am a very busy office manager who was trying to source a qualified full-time receptionist for our office. After posting the job opportunity on several websites, I was shocked to receive over 200 applications with resumes that quite frankly were inappropriate. A time-consuming and painful process, I sorted through other peoples’ messy applications, was able to select four candidates who appeared on paper to be suitable but in reality, were a disaster.

What would you say are the biggest mistakes job seekers make in their search for employment?

Signed: Big Mistakes Don’t Work (BMDW)


[Read more…]

By Donna Chabot Filed Under: Career Voice: Blog, News & Highlights Tagged With: find work, follow up, job search, job search mistakes, keywords, recruiter, resume

July 24, 2024 Leave a Comment

Choosing the right keywords for your job search

writing business keywords on a whiteboardEver struggled to find meaningful words that stand out and that won’t make the reader’s eyes glaze-over in boredom when writing a resume, cover letter or LinkedIn profile? If you said “yes” (and you most probably did), you are not alone, according to LinkedIn who recently reviewed the over a quarter of a million profiles on their site, to identify the ten most overused words and phrases:

Responsible

Strategic

Creative

Effective

Patient

Expert

Organizational

Driven

Innovative

Analytical

Recognise these words? As an Employment Counsellor, I do. I see them often. Truth is, I use them myself. Keep in mind, though, that “Frequently used” doesn’t mean “not important”. It just means that when employers see that you chose to use common words, they find it difficult to see how you have something special to offer them. This is not a problem unique to job seekers, either — anyone who reads job postings has noticed that employers themselves often list these terms in job postings, as they struggle to identify exactly what they are looking for in a good candidate.

Considering the importance — in the current competitive job market –– of being able to present yourself as unique among other job seekers, it is well worth the effort to find those words which stand out and are meaningful to describe your strengths and assets.

Here are some ideas to help choose your best possible words or phrases:

Start off by making your own list of work strengths. Think back to your work history: what were your biggest achievements — the ones you are most proud of, and for which you received the biggest praise? Which do you think your references would mention to describe you? Keep in mind that strengths could be hard skills (such as your ability to use a certain software or to perform a certain task) or soft skills (the skills that come naturally, such as organisational or interpersonal skills). Make a list of your top 5-10 skills in which you are most confident.

Identify the key words that are most important to employers. Check through job postings to which you would like to apply, as well as the websites of target employers to identify the catch-phrases or “buzz words” most often used. Highlight those that best match your own strengths (of course, if you can’t find a match between the skills wanted by employers and your own abilities, you might be looking for the wrong jobs. Consider re-evaluating whether you need to retrain or to refocus your efforts elsewhere).

Find ways to demonstrate your important strengths. Potential employers will be watching your behaviour, to assess your skills for themselves — they will look at how you interact with employers (conducting your job search in a way that is responsive, punctual, thoughtful, personable), as well as in the behaviours and values you showcase in your social media presence (e.g. your volunteer work, your participation in professional development, your ability to deal with feedback on Facebook or Twitter).

Be specific when describing your achievements. When a potential employer reads your cover letter and resume, or reviews your LinkedIn profile, they should be able to understand not only what your strengths and skills are, but how you used them. Share specific examples that prove that you have been, in fact, “responsible”, “strategic” or any other of the so-called overused terms (e.g. “Addressed customer complaints, to ensure that each was satisfactory resolved, resulting in frequent positive feedback from customers for the way their concerns were handled“, is much more effective than “responsible for handling customer complaints, to ensure satisfaction“).

Seek good references and LinkedIn recommendations. Make sure that you those who have agreed to speak on your behalf know what skills you have chosen and which achievements you are focusing on. Once they agree to act as references, share your resume with them and tell them what strengths you consider important. Connect with them on LinkedIn and try to get recommendations or endorsements from them.

The bottom line: choose your words carefully when searching for work. Your resumes, cover letters and LinkedIn profile (as well as how you describe yourself in an interview) will be most successful if they include carefully chosen, specific, demonstrable and meaningful words.

By Karin Lewis Filed Under: Career Voice: Blog Tagged With: buzzwords, job interviews, job search, karin lewis, keywords, resume writing, write resumes

October 24, 2016 Leave a Comment

Ask Our Employment Specialist: How to win at the online application screening game

Drawing of a typewriter with the words "Dear Employment Specialist"Dear Employment Specialist,

I keep applying for teller/customer service positions at the banks. As recommended, I register on their website, post my resume and cover letter and apply for job opportunities as they come up. I have never received a phone call for an interview.

What am I doing wrong?

Signed: Online


Dear Online,

Did you know that many of the larger companies like the banks use an online software that is automated for screening of online applications? It is known as the Applicant Tracking System (ATS). To help figure out what needs to be done so that your resume and cover letter will be flagged for the recruiter or hiring manager on the ATS, I spoke to Michelle Edmunds, Founder and Job Search Coach at Focus Industry Consulting as well as Employer Outreach and Placement Coordinator at Ryerson University’s Chang School. She advised the following:

1. Category matching.

Did you notice how job descriptions have become more creative, with many new job titles, departments and roles that haven’t been seen before? Functions and roles contain fewer tasks and there is a bigger focus on outcomes. Companies are looking for specialists, not generalists.

Create a separate section in the top third of your online resume that captures your relevant specific category of expertise. For example, Client Relationship Management, Communications and Financial Analysis.

2. Resume keyword matching.

Focus on the priority keywords within the job description. Use the exact words and language in the posting. Don’t copy and paste those words exactly as is — instead, write your matching or relevant work experience with detailed examples, while still ensuring that you are capturing the key terms that are important — for example, if you are applying for a “Customer Service Representative”, and phrases such as “relationship management”, “analytical skills” and a “bachelors degree”, appear in the job description, these are mandatory qualifications.

Keyword matching shows the system that you understand the job requirements and that you speak their language.

3. Include your accomplishments.

This is your strategy to market yourself in both the online application and interview. It’s how you can stand out from the crowd. Your accomplishments should be unique, valuable and strategic, and they should match the job posting’s job description first, and then the listed requirements. The phrases need to be personal and real. Using the keywords in the job description, prepare these statements, so that they are well-received by the outcome based job lists on the ATS.

Based on the STAR method (Situation, Task, Action and Result), you can prepare these statements for the resume as well as to respond to the behavioural questions in the interview.

4. Limit your online applications.

Don’t spend all your time on the ATS. Build your professional network, meet as many people as possible in your field, engage in information interviews, use social media to research and network. Despite the proliferation of online tools, most people continue to get jobs through people they know.

Good luck!

By Karin Lewis Filed Under: Career Voice: Blog Tagged With: accomplishments, ATS, find work, job search, keywords, online job search, resume

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