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August 1, 2016 Leave a Comment

Ask the Employment Specialist: What to do when nothing is working

Worried guy covering mouth by hand while looking at laptop display and understanding that dangerous virus attacked his computer

Dear Joanna,

Nothing is working with my job search. I’m not getting any interviews, my networking doesn’t lead to any jobs and needless to say, I’m stuck and feel like giving up. I’m doing everything in my powers to look for work including meeting the employment support staff, participating in the workshops and attending job fairs.

What is wrong with me?

Signed: Stuck in the Search (SS)


Dear SS,

One of the most painful experiences of being a job developer/job coach is working with job seekers who are seriously engaged in their job search but for whom none of the available employment support services seem to work. Consider reflecting on the excellent insights offered by blogger Louise Fletcher, where she presents advice on how most people “get the job search process all wrong” and make mistakes. You can explore her solutions on this site as well.
[Read more…]

By Karin Lewis Filed Under: Career Voice: Blog Tagged With: desperate job seeker, find work, job search, job targeting, recruiters, resume

June 27, 2016 2 Comments

Ask the Employment Specialist: Why employers hate functional resumes

Drawing of a typewriter with the words "Dear Employment Specialist"Dear Joanna

I’m an accounting clerk with less than a year of work experience with strong accounting software skills. I’ve prepared a functional resume recommended by the employment counsellor due to my lack of relevant professional experience.

I have applied for tons of jobs. I know that I am qualified for the position. But have not received one interview! Could the functional resume be the problem?

Signed: Extinct Format (EF)


Dear EF

In an interview, Raffi Toughlouian, VP at IFG – International Financial Group, a leading financial recruitment firm, as well as renowned recruiter and Subject Matter Expert (SME) in this field over the past 13 years, confirms that the functional resume is generally not preferred by most recruiters for the following reasons:
[Read more…]

By Karin Lewis Filed Under: Career Voice: Blog Tagged With: Applicant Tracking System, ATS, best resume, find work, functional resume, job search, recruiter, resume

May 9, 2016 2 Comments

Six Strategies for a Successful Job Search for Mature Workers

Older woman writing in a notepad while job hunting onlineThere is no shortage of age discrimination in the labour market. In my capacity as a Job Developer/Coach at JVS Toronto, I have worked with countless of our unemployed and underemployed clients who belong to the “mature worker” category — anyone over 50 years old. Many talented job seekers from this group have reported cases of age discrimination that have resulted in unfairly not getting a job offer. The challenges facing these demographics can be daunting as I have met individuals who have been out of the workforce for at least 30 years, or have been stay-at-home moms raising children and are grandparents or are forced to return to work due to widowhood and new financial problems. I cannot imagine what it is like to be forced to return to the competitive labour force after an absence of over 30 years due to financial concerns intensified by widowhood.

I have observed that such clients, who have not looked for work for a while, often do not have a suitable resume or cover letter and do not always have the computer or social media skills required in today’s labour market. Needless to say, the job hunt is overwhelming and causes tremendous stress and anxiety, and the labour market has significantly changed since the last time these clients have looked for work. Whereas such job seekers might not have the up-to-date computer skills, many definitely have invaluable transferable skills, such as excellent customer service, coordinating, and multi-tasking abilities, to name a few. Their extensive past work history means that they do have an in-depth understanding of a specific sector and I have no doubt that they could be responsible, reliable and trustworthy employees.

The following six strategies have been useful in my work to help this client group with securing employment, and dealing with possible age discrimination:

1. Do not look for work alone.

Job seekers of all ages in Ontario can register with an Employment Ontario centre closest to their home. JVS has five such Employment Source Centres, located throughout the city, which provide a range of job search skills, free of charge for eligible job seekers. Call our intake line at the location nearest your home and secure an appointment with the counsellor. Consider attending job search workshops (to learn such skills such as resume writing, interviewing or using LinkedIn), as well as career decision making workshops which would help clarify your current skills, experiences, and strengths, as well as your possible limitations (what is needed to learn to become more competitive) to ensure that you have selected a realistic employment goal.

2. Brush up on your computer skills.

One of the biggest concerns I hear from employers about older workers is about their computer skills. It’s an especially good idea for older job seekers to make a special effort to gain or update computer skills. It doesn’t have to be expensive — there are short courses online (look for the continuing education departments of the community colleges in Ontario, who offer courses via OntarioLearn, or the free courses offered on sites such as GCFLearnFree, at the local community centre or the adult education centre nearby. To figure out which skills are needed, seek out suitable job postings online, and figure out which computer skills are most often listed as required qualifications. Generally, skills such as Microsoft Office (especially Word and Excel), as well as social media (Facebook, Twitter and LinkedIn) are often needed by employers.

3. Research the labour market in your field to gain sector knowledge.

Consider joining professional associations, clubs, sector-specific groups, to network and gain industry knowledge and information regarding your target field.

Look up job postings in your target field — sign up for job alerts with sites such as Indeed, and review the job postings that come into your email inbox, to read the job descriptions as well as volume of the jobs in your field.

Set up a good LinkedIn profile, research other professionals who are employed in your field in the local market and connect with them. Review their work history, education, training, etc. This information should give you a sense of how fellow built their careers and where they are now. Join groups in LinkedIn; research the ones which are appropriate for your sector and industry.

Try to meet with relevant colleagues for information interviews, where you can learn more about the companies and meet people in your field.

4. Set goals and develop a plan.

“Go to the market” suggests Tudor Robins in one of her fantastic 10 Tips for Making a Successful Career Change in Canadian Living magazine. She is adamant that career changers need to get out and make contacts. Develop a project plan for your career change, complete with 30, 60 and 90 day goals to keep your search on track. Focus about 30 percent of your efforts on “public” positions — those posted in want ads or on job boards — and spend the rest of your time exploring opportunities you find through research and your network.

5. Volunteer.

While you in the process of learning about careers and gaining skills, try to start building your resume on your own. Contact the volunteer managers or even the executive directors of the organizations that you have identified in your research. Cold call the individual and ask for opportunities to contribute (research the organization and employees on LinkedIn and Google, etc, if possible before you call).

As I suggest to anyone who is struggling with job search, and gaining experience and references, approach the volunteer coordinators with an idea that you will do the jobs which no one likes to do. This is no time to be proud. Do whatever it takes to get your foot in the door and start by building a reputation that you are a “Go-To” person. Get noticed through volunteering!

You would be surprised how quickly the word spreads quickly. Once you prove yourself to your supervisor and team where you volunteer, you can start asking for more related work in your field. Be flexible regarding your volunteer tasks. This is a great strategy to network, secure some concrete and relevant experience on your resume, learn about your field, gain some references and be engaged in your field of choice and start building your career.

6. Keep busy.

Keep a structure in your daily life while you look for work; use an online calendar or your day-timer. Break the day down into hours. Each hour should be dedicated to a different activity related to achieving your dream career goal. For example, from 8:30 – 9:30 am: check your emails, 9 – 10 am: respond to the emails, between 10 – 11 am: research companies. After lunch, use the afternoon to cold-call for information sessions with professionals in your field. You can work at your desk at home, or you can work at the library. Insert time for a break and meal time. I recommend always getting dressed up as if you were going to work. Don’t hang around in your pyjamas. Get out as much as possible from your home. Participating in programs such as those offered by JVS`s Employment Sources locations will help — attend job search workshops, receive individual employment counselling, and access to employer information sessions and job opportunities in your field.

“It’s important to remember that that time flies quickly”, says JVS Employment Counsellor, Karin Lewis. Don’t get stuck in the trap of your fears related to returning to school, or changing your career. “If you don’t do this now, you will have regrets, which will probably be more painful and difficult than actually pursuing your dream job. I often see clients come back a year after meeting me for the first time, still not having made any progress, lamenting how far they might have come by now, if they had taken that big step already”.

Together with an Employment Counsellor, you can prepare a suitable resume based on your current skills and experience. I suggest that you clarify how many hours you can work, your realistic salary expectations, and how far you will travel for work. Make sure you have a telephone number with a voicemail and a professional message while you are looking for work. Once you learn the basics of computers including emails, create a professional email as well. These are the preferred ways of communication of employers these days. Once you have a resume targeted to your employment goal, and understand the interview and the hiring processes, you can hit the road by dropping into retail stores, and accessing job opportunities at JVS.

What could be an overwhelming and scary event — the search for work — can become manageable once you prepare for it with the support of an employment counsellor, regardless of your age or stage.


Joanna Samuels B.Ed. (Adult Education), M.Ed., CMF, CTDP, RRP is a certified Life Skills Coach, and certified Personality Dimensions Facilitator who works at JVS Toronto as a Job Developer/Job Coach/Workshop Facilitator. Also, Joanna is a part-time instructor of employment counselling with people with disabilities at George Brown College.

By Karin Lewis Filed Under: Career Voice: Blog Tagged With: Employment Source, find work, job search, mature worker, older worker

April 18, 2016 Leave a Comment

Ask the Employment Specialist: Sourcing the hiring manager’s name

Drawing of a typewriter with the words "Dear Employment Specialist"Dear Joanna,

I’m trying so hard to build my professional networking. My biggest challenge is how to find the contact details of the hiring managers that I have targeted to contact for an information interview. It’s the only way I can cold call and hopefully meet my next boss one day soon!

Please can you give me some suggestions on how I can locate this information.

Signed: Cold Caller (CC)


Dear CC

Dr. Katharine Hansen offers the best ideas on how to locate that hidden hiring manager who typically do not want to be bombarded with hundreds of applicants can be found on the Quint Careers blog:

Make a phone call. Call the company’s main switchboard number and ask the name of hiring manager for the job in question. If the receptionist won’t tell you or they pass you on to Human Resources staff, get their name just in case you need this for later. Phone after or before business hours, and try to get the name of the hiring manager or at least the exact title so you can listen for it through the employer’s automated directory and then punch it in.

Ask for help. Dr Hansen quotes Steve Levy, Principal of outside-the-box Consulting, who suggests calling the main number and saying, in a calm, soothing voice: ‘Hello, maybe you can help me out for a second?’ The person on the line will almost always respond by saying, ‘Sure. How can I help you?’ It is a normal human reaction when someone asks us for help is to offer it. Start the conversation but be cognizant that the receptionist is probably busy with the switchboard of calls. Ask for the email if you can’t get the telephone.

Tap into your network. Networking is one of the most important parts of your job-search efforts. If it is working, you may find it relatively easy to get names. Joining professional organizations is one of the fastest, easiest ways to learn names of hiring managers in your target companies. Use social media like Twitter and LinkedIn to find profiles of hiring managers that are relevant to your career or job goal.

Become a proficient researcher. Learn as much as you can about the companies that you have targeted. Follow them on Twitter, Facebook and LinkedIn. Explore their website and subscribe to their news feed. Find media coverage and published articles to find names of people being interviewed from the company. These are names you can begin to contact to search for that hiring manager. Get help from the reference librarian at your public or university library. You can also conduct research directly with the employer by calling the company’s public relations or investor relations department to ask questions that may lead you to the name of a hiring manager.

Try a “Top Down” approach. One trick that has worked for many job-seekers is to contact the president of the company directly, since that name can almost always be found out. Then, follow up.

Find the company Website. If the job posting gives only an e-mail address, use it to lead you to the company Website, which will probably have a phone number. For example, the job posting gives the e-mail address HR@CompanyX.com. Type www.CompanyX.com or simply CompanyX.com into your browser, and you will probably get to the company’s site.

Put on your detective hat, and set out to work!

Joanna

By Donna Chabot Filed Under: Career Voice: Blog Tagged With: cold calling, cover letters, find work, hiring managers, job search, networking

April 4, 2016 Leave a Comment

Ask the Employment Specialist: How to “decrypt” a job posting

man conducting a job search onlineDear Joanna,

I found my dream job online. It is a job posting for a Sharepoint Developer. The job description is complicated, although I am positive that I meet at least 90 percent of the qualifications. How do I prepare a resume that will stand out and help me to get that interview?

Signed: Stand Out (SO)


Dear SO,

Before submitting your application, the first step in the process is to delve into a deep analysis of the job description. The best advice comes from Michelle Edmunds, founder/job search coach from Focus Industry Inc., and Employment/Outreach Coordinator at Ryerson University’s The Chang School, who recommends the following:

1. Understand the job posting.

Job seekers need to analyze the job description in detail, in order to grasp what the employer is looking for, and to prepare a resume and social media profile that could land them an interview. Read the posting like you would an assignment given to you by your boss. Remember, the more you understand something, the more confident you feel, the better you sound.

2. Break down the role.

Read and analyze the posting beyond just the qualifications and requirements. Highlight key words and responsibilities (especially the ones you are not sure about). Job postings usually tell the applicant what you will be doing in a specific role. If you send a general resume that does not directly address the posting, the employer will not be able to understand how you fit the role.

3. Fierce competition.

Applying for most jobs is like entering into a competition. Job seekers must create an outstanding resume that is customized to the job posting, so the employer who is reading the document feels confident that they could be a match.

You can do this by demonstrating your relevant skills, experience and education (if required) in a clear, articulate way in the “highlights” of the resume. It will be evident to the employer, after a two-second glance at the resume, if there is a potential fit for the position or not.

4. The Match Percentage.

Some counsellors suggest that you need to meet 70 percent of the qualifications; others argue 90 percent. Edmunds suggests that a 90% match isn’t necessarily good thing if you lack 10 percent of the requirements either, because this is impossible to learn quickly or at all.

It all depends on which skills you lack. For example, maybe you match 90% of the skills the posting asks for, but you don’t have the latest software knowledge, this might mean the employer will have to train you, which might not be feasible.

5. Research.

Before considering writing a resume, research the company. Read other job postings on the company’s web site and the “About Us” section, to get a better idea of the company’s work, accomplishments and projects. Research what you don’t know (acronyms, industry terminologies, software).

The bottom line is that you need to keep in mind that you simply cannot produce a customized resume without a full understanding of the job posting.

Joanna

By Donna Chabot Filed Under: Career Voice: Blog Tagged With: find work, job postings, job search, matching, resume, resume writing

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