Virtual & Interactive Customer Service Call Centre Training
This program will prepare you for a career in the Customer Service & Call Centre Industry. Career opportunities include but are not limited to Information Services & Client Registration, Answering Services, Switch Board/ Dispatch, Technical Support & Help Desk and Online & Catalogue Sales.
Services
-
10- week program, 7 weeks of in class instruction and 3 weeks of work experience
Training in:
-
Customer Service/Care
- Sales Techniques
- Professional Communication Skills
- Call Centre Fundamentals, Processes and Terminology
- Telephone Etiquette & Call Simulations
Eligibility
Unemployed and receiving Social Services Benefits
Eligible to work in Canada
Minimum High School Diploma
Training Schedule
Funded by
*No Cost to Participant
Social Services Toronto
Location
Head Office
74 Tycos Drive
Toronto, Ontario
M6B 1V9
74 Tycos Drive
Toronto, Ontario
M6B 1V9
Hours
Monday-Thursday
9am-5pm
Friday
9am-4pm
Contact
T/ 416-787-1151, ext. 283
E/ callcentretraining@jvstoronto.org
Every year, JVS Toronto helps thousands of clients find jobs. Whether you are new to the work force, or are facing unemployment for the first time in your life, we can help you.
